Shipping policy
Last updated: April 2026
At Margot & James, we do our best to get your order to you as quickly and smoothly as possible. Here's everything you need to know about how we handle shipping and delivery.
Where We Ship
Margot & James currently ships to addresses within the United States only. We do not ship to PO boxes, APO/FPO addresses, or U.S. territories.
Free Shipping
Margot & James offers free shipping on all orders. No minimum order amount is required.
Order Processing
All orders are processed within 1 to 2 business days. Orders placed before 6:00 PM (ET) Monday through Saturday will begin processing the same business day. Orders placed after 6:00 PM (ET) or on Sunday will begin processing the next available business day.
Order Cut-off Time
Orders placed before 6:00 PM (ET), Monday through Saturday, will begin processing the same business day. Orders placed after 6:00 PM (ET) or on Sunday will begin processing on the following Monday or next available business day.
Delivery Time
Once your order has been processed and shipped, delivery typically takes 6 to 9 business days. In most cases, you can expect to receive your order within 7 to 11 business days from the date you placed your order.
| Timeframe | Handling Time | Delivery Time | Total Estimated Time |
|---|---|---|---|
| Standard Shipping | 1 to 2 business days | 6 to 9 business days | 7 to 11 business days |
Delivery timeframes are estimates only. We are not liable for delays caused by third parties, customs, weather conditions, or other circumstances beyond our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email with your shipping details and tracking number. You can track your order at any time through our tracking page.
Damaged or Lost Package
Please inspect your order carefully upon arrival. If you receive a damaged package or believe your order has been lost during transit, please contact us at hello@margotandjames.com within 30 days of the expected delivery date. We will investigate the issue and work to resolve it as quickly as possible.
Incorrect Address
Please make sure your shipping address is correct at checkout. If you notice a mistake, contact us immediately at hello@margotandjames.com. We are not responsible for orders shipped to an incorrect address provided by the customer.
Any questions?
We're always happy to assist you. Feel free to contact us at hello@margotandjames.com, and we'll get back to you as soon as possible.
Business Information:
Company Name: Noorlich Ventures LLC
Company Address: 2106 House Avenue, Suite 505, Cheyenne, Wyoming 82001, United States
EIN: 41-4158430
Contact Information:
Email: hello@margotandjames.com
Phone: +1 307 430 1255
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (ET)
Saturday – Sunday: 9:00 AM – 4:00 PM (ET)
Response Time: We aim to respond to all emails within 24 hours